Common Digital Transformation Questions

Get answers to common questions about digital transformation and working with CDP.


Is Digital Transformation worth it?

You spend more time than you think on poor information management. Small -and medium -sized businesses often have no central access to documents, which not only leads to excessive storage and retrieval costs, but also a lot of wasted energy. Employees spend hours trying to find the right documents, identifying the right document versions, or even replicating lost files.

We set our benchmark at 15 seconds or less because it’s ambitious, but doable. And if every employee in your business could access the right information in that timeframe, they’d have a lot more time to dedicate to other things

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How will this help me engage with customers and grow my business?

We believe that nothing is more important than personal interactions. CDP’s mantra has always been people first. Our simple solutions will minimize your time on redundant, manual processes and reduce human errors. People will be free to do what they love – serve your clients with the utmost attention and care.


Do you work with 1 employee? 10?  100?  1000?

We are designed to grow with you. Start big or small, we will always have you covered.

Most of our clients have been with us for over twenty years and we’ve had the honor of helping them continuously grow and evolve. No matter where you are at in your journey, we got you. 


Will I always have someone to talk to?


We recognize how critical it is for you to get help when you need it. We don’t use phone trees or virtual receptionists. When you call, you can expect to talk to a live person in 60 seconds or less.

What makes CDP different?

We know that your people are what make you great (ours sure do!), and that technology is only a tool to provide them with an edge.

Our mission is to make you better and impact the way you work. Your company is like no other, so we spend time upfront to truly understand you – your successes, your underlying frustrations and needs, and then we collaborate to set goals.

We work with every one of our clients differently. You’ll get a custom-fit solution for you, your business, and your goals. And our focus on people ensures your employees and customers will only be asking why the switch didn’t happen sooner.

We don’t believe in transactions and never just “implement and leave.” We’ve developed an ongoing process of improvement and refinement, which allows you to continuously transform the way you work. We support you with unlimited live training to ensure that you and your people always feel comfortable, happy, and successful with your solution. On top of all that, your information is stored in only the utmost secure data centers that even meet DOD requirements.

Our mission is to make you better and impact the way you work.


What does it mean for our IT department?

CDP manages the technology we implement, so there’s no more work for IT beyond standard access permissions and initial onboarding tasks. Better yet, because our solutions are cloud-based, it means less hardware, no more server costs, and no more offsite storage.

Our software also auto-updates, which means no extra work to ensure you’re always on the latest and greatest version.

Can I sleep at night knowing that my data is safe?

We work in regulated industries and know the importance of data security. Laserfiche itself is a secure platform, and we also add layers and layers of security from the world’s best leaders, including DUO (dual-factor authentication) and ZixProtect (email spam protection). We also keep an audit log and manage user permissions and access levels.

CERTIFICATIONS: Laserfiche security and compliance: 

  • DoD 5015.2 version 3-certified (protect records)
  • SOC 1/ISAE 3402, SOC 2, SOC 3
  • PCI DSS Level 1
  • ISO 9001, ISO 27001, ISO 27017, ISO 27018

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