Learn how to get the most out of this essential digital tool to improve the member experience, reduce inefficiencies, and bolster your overall branch digitization strategy

In Spring 2020, when the global COVID-19 pandemic hit the United States in full force, workers throughout the organizational charts of companies across every industry took an unexpected crash course in the new virtual way of doing business. Credit unions were no exception. The pandemic has forced them to reconsider a credit union digital transformation beyond the hypothetical.

It’s not an exaggeration to say that the coronavirus pandemic of 2020 blindsided businesses across all industries — and around the globe. Financial institutions, including banks and credit unions, have been hit especially hard, as new home and auto loan applications have slowed drastically, customers struggle to meet financial obligations due to rampant unemployment, and traditional ways of doing business have gone sideways into a new virtual reality.

The impacts of COVID-19 on credit unions have been undeniable. Some financial institutions have adjusted by improving digital experiences and remote file access for employees. Others continue to hold onto paper-based processes and in-person interactions to keep their businesses afloat. In this blog, let’s review three lessons that we’ve learned since the start of the pandemic.