In the past, banks and governments dealt with mountains upon mountains of paper documents crammed into overflowing filing cabinets. 

In Spring 2020, when the global COVID-19 pandemic hit the United States in full force, workers throughout the organizational charts of companies across every industry took an unexpected crash course in the new virtual way of doing business. Credit unions were no exception. The pandemic has forced them to reconsider a credit union digital transformation beyond the hypothetical.

The impacts of COVID-19 on credit unions have been undeniable. Some financial institutions have adjusted by improving digital experiences and remote file access for employees. Others continue to hold onto paper-based processes and in-person interactions to keep their businesses afloat. In this blog, let’s review three lessons that we’ve learned since the start of the pandemic.